MUST READ! Shipping Information
- You may select UPS GROUND SERVICE for packages being shipped to Illinois, Wisconsin, Indiana, Michigan, Iowa, Missouri, Ohio ONLY.
- ALL OTHER STATES MUST SELECT 2nd DAY AIR UPON CHECKOUT. Due to the perishable nature of our products Gene's will not guarantee nor be responsible for product sent for delivery exceeding 2nd Day Air.
- Failure to select 2nd Day Air at checkout may result in cancellation of your order and charge of associated bank/merchant fees.
- Gene's ships every Monday and Tuesday (holiday weeks may vary).
- All orders must be shipped to an address, not a P.O. box
- Residential addresses typically do not require signature. Business addresses do require signature as well as company name, floor and suite number.
- Purchaser is responsible for making arrangements for the receipt of the shipment, including notifying gift recipient.
- Gene's will not be held responsible for missed deliveries or incorrect addresses.
- Gene's will not be responsible for delays in shipment due to weather and/or shipping company logistical issues.
- Gene's is committed to fresh and quality product. We have tested several shipping options to ensure our smoked meats get to your destination fresh. The optimal time frame is receipt within 48 hours and unfortunately shipping rates are high. For this, we apologize!
- All orders are final sale.
- Packages must be refrigerated or frozen upon delivery.